Alcatel-lucent OmniGenesys Uživatelský manuál

“Software and hardwareare only valuable because they work as a system”**Carl Shapiro, Harvard Business School, information RulesAlcatel-Lucent OmniGen

Genesys SuiteGenesys Suite, the Genesys CustomerInteraction Platform, is at the core ofthe solution that routes and processes interactions across your

Alcatel-Lucent OmniPCX EnterpriseCommunication ServerThe Alcatel-Lucent OmniPCXEnterprise is a highly scalable corporateIP telephony infrastructure (u

Customer centric routing Every interaction must be matched with the idealcontact center resource: the highest skilled agent, theagent that helped th

Putting together a communications solution for yourenterprise from elements offered by different vendors isfeasible. But eventually, ensuring maintena

Alcatel-LucentOmniPCXEnterpriseGenesysSuiteTHE WINNING COMBINATIONConverged Technical SupportPredictable deployments avoid the hassle of cross-compati

CUSTOMER FRUSTRATION“I am not sure if the new Genesys version will work on the last Alcatel-Lucent OmniPCX Enterprise version”“I have a technical iss

Contact Centers4286256 - ENG - 07/ 2007- Alcatel-Lucent Enterprise - 32, avenue Kléber92707 Colombes - France - RCS Paris B 602 033 185.Alcatel, Luce